Frequently Asked Questions
Everything you need to know about your power and vaping essentials.
How long does it take for my order to ship?
Most orders are processed within 24-48 business hours. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy on electronic components?
We offer a 30-day return policy for unopened and unused electronics. Due to hygiene standards, any product that has been filled with liquid or used cannot be returned unless it is defective.
Are your batteries and chargers authentic?
Yes, we guarantee that all products sold on Vape Batt are 100% authentic and sourced directly from reputable manufacturers to ensure safety and performance.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. International shipping options are currently limited due to varying regional regulations on electronic nicotine delivery systems.
What should I do if my device arrives DOA (Dead on Arrival)?
If your device is not functioning out of the box, please contact our support team within 48 hours of delivery. We will provide a prepaid return label and issue a replacement immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) through our secure, encrypted checkout gateway.